https://www.ndiscommission.gov.au/complaints/report
What the NDIS can help you with
You're an NDIS participant, provider, worker, family, friend, advocate, or a member of the public, and you’re aware any of these are happening:
experiencing neglect, abuse, or mental health impacts while accessing NDIS supports
risk of harm or injury
risk of supports stopping or are low quality
a provider not responding to complaints effectively or not responding at all
not receiving the supports funded by an NDIS plan
you suspect NDIS funds are being misused
you suspect an NDIS provider is charging an unfair price
you believe an NDIS provider or worker has breached a participant's privacy, has a conflict of interest, is taking advantage of a participant, or is using unfair practices to attract participants.
Contact the National Disability Insurance Agency (NDIA) for:
complaints about who’s got an NDIS plan and who hasn’t
the amount of funding in an NDIS plan
NDIA decisions or response times
the myPlace or myNDIS provider portals
issues with providers getting paid after the delivery of supports or services.
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NDIS Contact Details
Call 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged.
Open: Monday to Friday
Western Australia - 7:30am – 3:30pm
All other states and territories: 9am – 5pm
Closed: Public holidays in your state or territory.
Send a letter
NDIS Quality and Safeguards Commission
PO Box 210 Penrith NSW 2751.
